Developing Emotional Intelligence Skills

for up to 15 delegates

It takes an emotionally competent manager to be able to communicate with their team with compassion and empathy. This session will help managers and leaders tap into their own and others emotions and reach out with understanding and sincerity. Discover how well you score on the 5 core emotional intelligence competencies.


As we have emerged from lockdown, our individual experiences are brought together through the work that we do. Each of us has experienced our own ‘coronavirus rollercoaster’. Anxieties and emotions are fraught, with managers managing employees with furlough guilt, and lockdown burnout.

(HBR, 2008) ‘Social Intelligence and the Biology of Leadership’ posited research that identified a huge difference between emotionally intelligent and unintelligent leaders. Daniel Goleman’s theory that emotional intelligence is more an indicator of management success than intelligence and expertise still rings true. It takes an emotionally competent manager to be able to communicate with their team with compassion and empathy.

So how important is it to recognise our own and other people’s emotions as a manager or leader?

Learning Outcomes

By the end of this course you will be able to:


  • Relate more effectively to your team.
  • Understand how to demonstrate empathy in a wide range of situations.
  • Be aware how emotions affect behaviour and performance and more easily recognise these.
  • Know how to communicate in an emotionally intelligent way.

Course Content

This course covers:

  • What is emotional intelligence and how to use it?
  • How do you show up at work?
  • The importance of compassion and empathy
  • Tapping into other people's emotions
  • Develop strategies to promote a healthy emotional working environment

Resources Included

We will provide you with our bang-up-to-date handout and template pack. Prepared by the experts from Loates Management Training and our sister brand Loates HR Consultancy, these fully editable Microsoft Office documents will save you hours of research and typing pain once you return to your workplace.

Delivery Options

Due to all that Covid-19 malarkey we've become rather good at delivering our training online.

So, all our individual courses are now delivered as 2-hour online webinars, offering outstanding levels of flexibility, cost effectiveness, and efficient use of employee time.

These virtual sessions still have the discussions and exercises that we would have had in the classroom,  just slightly adapted and tailored to meet the online environment.


However, we love meeting all our clients face-to-face and getting to strut our stuff in the classroom with our whiteboards, tech, fab lunches, copious amounts of coffee and biscuits and lots of chatter.

So, if you group several courses together to form a programme, we can alternatively deliver them in-person, at either our site, your site, or an external venue.

Three 2-hour online sessions equate to one day of classroom delivery.


Find out more about our delivery options...

  • Online
  • Loates Classroom
  • Client Classroom

Pricing Options

Super simple and transparent pricing.

You buy the whole training course for a single fixed price, then put as many delegates as you want on it, up to a maximum of 15.

Which gives you 2 hours of top quality training from less than £24 per person. Bargain!

Bundling Options

Can't decide which of our management training courses would best benefit your business? Well, why not consider a programme of courses?

We've specially selected various off-the-shelf combinations that we think would benefit particular types of employees and job roles.

Or alternatively, you can just pick & mix any of our courses to create your very own customised management training programme.

And what's more, by choosing a programme of six courses, you'll get them for the price of five!

Find out more about our bundling options...

Customisation Options

The management training courses and programmes listed here on our website are just a starting point to give you some idea of the kinds of things we can do. We can also work with you to fully align our existing course content with your company processes and objectives, or even come up with entirely new courses. We all about flexibility here, so if you'd like programmes with more courses, repeating programmes, hybrid online/classroom programmes, or something even more bespoke, just let us know.

We don't see our goal as simply delivering training, but rather as effecting real meaningful change within your business. Since a number of our trainers also work within our sister brand Loates HR Consultancy, we're used to working with our clients to help practically deliver the things we talk about during our training sessions in actual real-world scenarios. And we can help you with that too.

So, we can also supplement our training with followup support and mentoring from experienced practitioners to ensure that your course delegates are able to successfully apply their new skills and knowledge once they return to the workplace.

Just get in touch if you'd like to discuss these options further.

Find out more about our customisation options...

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