How to Tackle Difficult Conversations
Thursday 16th March , 10:00 – 12:00
Overview
Are there difficult conversations you’re putting off having? You know, those ones that give you that knot in your stomach just thinking about them? The ones that all your team members can see you’re busy avoiding? You are not alone, many line managers feel exactly the same way. Fear not! We’ll show you a super simple framework to guide you through difficult conversations, and share a wealth of tips to help you feel calm, confident, and in control.
Learning Objectives
By the end of this webinar, you will be able to:
- Have the confidence to have those tricky conversations that you may have been putting off
- Give effective feedback based on facts and behaviour not judgements
Course Outline
This webinar will include the following:
- Active listening techniques including effective questioning
- Preparing for a difficult conversation
- Applying a framework for holding difficult conversations
- How to give feedback in a constructive way
- Managing the emotions of difficult conversations
- Building trust to have more effective difficult conversations
Format
As this session is a webinar, delegate mics and cameras will be off so you can rest assured, we won’t see you in your ‘comfy’ hoodie working from home or hear your colleagues in the background! However, to get the best experience we kindly ask that delegates;
- Join the session on time and stay until the end
- Join on a laptop, computer, or tablet with a big enough screen to see content on slides
- Have a notepad and pen to note down those ‘aha’ moments and ideas
- Use the chat function to introduce themselves and interact with the content
- Eliminate any distractions – pet snuggles aside!
If webinars aren’t your thing and you would prefer more on camera or face-to-face interaction, then have a look at our on-demand management development training modules. These provide more in-depth learning on each topic.
Resources Included
We will provide you with a PDF of the webinar slides, copies of relevant handouts and Annie’s book recommendations during the session!
Trainer
Annie Litchfield
Annie is a CIPD accredited learning and development specialist, and an MHFA England accredited mental health first aid instructor.
