Module Outline

Recruitment is one of the most important decisions a manager makes and one of the most costly to get wrong. This module gives managers a practical, end-to-end framework for recruiting the right people, helping them make fair, informed decisions that support both team performance and long-term business success. 

In this module, we will explore: 

• Defining the role clearly: skills, behaviours and expectations 

• Writing and reviewing job adverts that attract the right candidates 

• Shortlisting fairly and avoiding unconscious bias 

• Structuring interviews and asking effective questions 

• Making selection decisions based on evidence, not “gut feel” 

• Communicating offers and setting expectations from day one 

• Common recruitment pitfalls in SMEs and how to avoid them 

By the end of this module, managers will be able to: 

• Approach recruitment with greater confidence and clarity 

• Make fair, consistent and well‑reasoned hiring decisions 

• Reduce the risk of mis‑hires and early performance issues 

• Set new starters up for success from the outset