Module Outline

Managing poor performance is one of the most challenging aspects of being a manager and carries risk if handled inconsistently or delayed. This module provides managers with a clear, structured understanding of how to manage underperformance fairly, proportionately and in line with HR best practice. 

In this module, we will explore: 

• What we mean by poor performance and why early action matters 

• Distinguishing between:  

• Lack of skill or training 

• Capability issues 

• Conduct or behavioural concerns 

• Managing poor performance during probationary periods 

• The role of informal conversations, coaching and support 

• Introduction to formal conduct and capability procedures (manager‑level overview) 

• Using performance improvement plans effectively 

• Alternative strategies when performance conversations fail to change behaviour or improve performance.  

• Common mistakes managers make and how to avoid them. 

By the end of this module, managers will be able to: 

• Recognise when performance issues require action 

• Take confident, fair and timely action 

• Understand how HR procedures support consistency and fairness 

Work effectively with HR to manage underperformance.