Module Outline

Managing absence is one of the most common and challenging responsibilities for line managers. This workshop gives managers a clear framework for managing absence fairly, consistently and confidently, while maintaining positive working relationships and minimising disruption to the business. 

In this module, we will explore: 

• The purpose of an absence policy and the manager’s role in applying it 

• Different types of absence and how they should be managed 

• How to conduct supportive, effective return‑to‑work meetings 

• How to identify patterns of absence and address concerns early 

• When absence becomes a performance or capability issue 

• When and how to escalate to HR for further support 

By the end of this module, managers will be able to: 

• Handle absence conversations with confidence and consistency 

• Apply absence procedures fairly across their team 

Take early, appropriate action to prevent issues escalating