Module Outline
Difficult conversations are a key part of a manager’s role and essential for addressing issues, navigating change, and improving team Managing poor performance is a critical but challenging aspect of a manager’s role. This module equips managers with the knowledge and tools to address underperformance confidently.
The training will cover:
- Conduct and capability.
- Managing poor performance during the probationary period.
- Alternative strategies when performance conversations fail to change behaviour or improve performance.
- Informal and formal conduct or capability procedures.
- Performance improvement plans.
By the end of this module, managers will be able to manage poor performance confidently, applying HR procedures, supporting improvement, and addressing underperformance fairly and effectively.
Module Delivery
This module is delivered in-person as a one-day classroom-based session.
Module Availability
This module is available as a core part of our multi-day management development programme.
A condensed version of the same content is also available as part of our 2-day how to be a manager course.
Alternatively, standalone online delivery of the condensed content is also available as part of our bitesize management essentials series.