Module Outline
Difficult conversations are a key part of a manager’s role and essential for addressing issues, navigating change, and improving team performance. This module provides techniques to handle challenging conversations with confidence.
The training will cover:
- Difficult conversation frameworks.
- Preparing for a difficult conversation.
- What is change management, why change happens and how this can impact team members.
- Different difficult conversation scenarios
By the end of this module, managers will be able to prepare for and hold difficult conversations confidently, adapting their approach to different scenarios and supporting team members effectively.
Module Delivery
This module is delivered in-person as a one-day classroom-based session.
Module Availability
This module is available as a core part of our multi-day management development programme.
A condensed version of the same content is also available as part of our 2-day how to be a manager course.
Alternatively, standalone online delivery of the condensed content is also available as part of our bitesize management essentials series.