Module Outline

Conflict is a natural part of any workplace, but it can be managed effectively. This module focuses on recognising early signs, intervening constructively, and maintaining positive team relationships. 

The training will cover: 

• Conflict styles and how to recognise these. 

• Informal concerns vs formal grievance. 

• The importance of early intervention and nipping issues in the bud. 

• Framework and skills required to de-escalate a conflict situation. 

By the end of this module, managers will be able to manage conflict and tricky situations confidently, applying early intervention strategies and de-escalation skills to maintain positive working relationships.