Module Outline

Investigations can feel daunting for line managers, particularly where emotions are high or issues are sensitive. This module focuses on the practical aspects of conducting investigations helping managers understand what good investigation practice looks like and how to avoid common pitfalls. 

In this module, we will explore: 

• Planning an investigation: scope, timelines and roles 

• Gathering evidence and preparing for investigation meetings 

• Investigation skills, questioning skills and active listening. 

• Common investigation pitfalls and how to manage these 

• Writing an investigation report, what to include and how to write one. 

• Record‑keeping and documentation basics 

• When HR involvement is essential 

By the end of this module, managers will be able to: 

• Understand their role in supporting or conducting investigations 

• Prepare effectively before any investigation meetings take place 

• Contribute to a fair, structured and defensible process