Date
Thursday 16 January, 2025
,
09:30
–
12:30
Sessions
This course consists of one half-day online session.
Outline
Overview
Have you been putting off having a difficult conversation with someone in your team? Do you need help building your confidence to address a challenging situation? Are you anxious that the reaction or outcome might not be as expected?
As humans, it’s natural for us to feel uneasy about confrontation, but you’re not alone – many managers share the same fears. If you’re looking for guidance on how to navigate through the process of having a difficult conversation, then this workshop is for you.
You’ll learn practical ways to acknowledge and overcome your own barriers and discover how best to prepare for and structure a difficult conversation to help you feel calm, courageous and in control.
We will share our top tips on how you can foster an open and honest culture in your workplace, ultimately building trust and respect amongst your colleagues and equipping you with the skills to manage emotions and deliver constructive feedback confidently.
Audience
This course is aimed at people that manage others.
Objectives
By the end of this workshop, you will be able to:
- Identify the need for a difficult conversation by recognising certain behaviours
- Confidently deal with your own apprehension about a conversation
- Use a simple framework for structuring a conversation
- Give non-judgmental, effective feedback based on facts
Content
- How to structure a difficult conversation
- How to foster an open and honest culture in the workplace
- Delivering constructive feedback confidently
Resources
We will provide you with a PDF of the workshop slides, copies of relevant handouts and a list of book recommendations discussed during the session!
Testimonials
HIGHLY RECOMMENDED
We are a national charity and were looking for bespoke initial management training, carried out online, for first-line managers and those we thought would be likely to move into a managerial role. We trialled Loates HR who designed a programme according to our needs, carried out over three hours every month for 10 months by the very knowledgeable and always positive and engaging, Annie.
The programme was very thoughtfully arranged, and the SMT also participated in the programme separately, to sense check the input but also to refresh some of our long lost knowledge.
Annie was excellent, always held the attention of participants, introduced participatory elements to engage the students and explored existing knowledge and experience.
The content was also first class with lots of great practical learning, linked to contemporary practice, that was always captivating.
I would highly recommend Loates HR and Annie for training and we will certainly continue our training and the relationship we have built with the team
Kevin Mathieson
CEO
SE England
Fantastic
Annie is a fantastic trainer, her content and input is always insightful and practical and I look forward to courses with her. These courses have boosted my confidence as a new manager.
Zoe Burden
Library Manager
Merton
Really good and interesting and very useful
The webinar was perfect for me the content was really good and interesting and very useful. The interaction just by message was better for me than being on camera. Thanks for a good course.
Mark Reed
Funeral Team Manager
Derby
Enjoyable, knowledgeable and skill developing training
The training had me engaged throughout. A lot to take in but all very interesting and useful. Especially liked ways to manage difficult conversations and looking at the storm model and update my own methods! Very much liked the three steps to accelerate trust as a tool. Thoroughly enjoyed ‘The menti metre’ as it was great looking directly at results in the moment to get an example of shared beliefs and understanding how important our own values are when being authentic leaders! Great course and would recommend it to others.
Marina Martin
Lead Occupational Therapist
Merton Council
Excellent training with an understanding of the human condition
Working with Loates Training has been very informative within a very friendly atmosphere,
Annie is able to break down any barriers, and to create an environment which is ideal for learning.
The topics covered have been very relatable and with break out sessions being fun an ensures the involvement of all staff.
I would not hesitate to recommend Loates and their team of professionals for any management training.
Steve Mark Shickell
UK Sales & Marketing Director
LM Metrology Ltd
Questions?
Not sure if this is the right course for you?
Just get in touch to arrange an informal chat with the course instructor themselves!
Instructor
Annie Litchfield
Throughout my training career (which now spans more than 20 years!) I’ve always been chasing the same dream: to feed my passion for helping others. I aim to bring a vibrancy and exuberance no matter what my role is – from small, family run businesses to multi-national corporations, my experience covers a whole host of sectors and sizes.
Find out more…
Venue
Online Delivery
Broadcasting live and direct from our dedicated online training suite at Loates HQ, or one of our well-equipped satellite studios!
Find out more…
Organiser
Loates Management Training
We’re the arm of Loates Business Solutions that’s specifically focussed on people skills, management, and leadership training. Our aim is to provide everything that you need in order to develop high performing managers.
Find out more…
On-Demand Delivery
In addition to our public scheduled courses, we also offer the option of on-demand private training that’s exclusive to your organisation.
This can provide a particularly convenient and cost-effective solution if you have a large number of staff members to train.
And it’s also tremendously flexible.
Since on-demand courses only have your delegates attending, we can customise them to be specific to the policies and processes of your organisation, and tailor course lengths and depths to suit your particular needs. Likewise, we can combine material from several existing courses, develop fully bespoke content, or combine multiple courses into full programmes of training.
And we can deliver this training whenever and wherever is best for you; in-house at your venue, at one of our training venues, somewhere else entirely, online, or any combination of these.
For an idea of the types of on-demand training that we can provide, just take a look at our on-demand training catalogue.
To find out more about our on-demand delivery options, please contact us to arrange an informal chat with one of our friendly and down-to-earth training instructors.
On-Demand Equivalent
Please see our
on-demand training catalogueRelated Scheduled Courses