Your basket is currently empty!
How to Tackle Difficult Conversations
Next Delivery Date
Outline
Overview
Have you been putting off having a difficult conversation with someone in your team? Do you need help building your confidence to address a challenging situation? Are you anxious that the reaction or outcome might not be as expected?
As humans, it’s natural for us to feel uneasy about confrontation, but you’re not alone – many managers share the same fears. If you’re looking for guidance on how to navigate through the process of having a difficult conversation, then this workshop is for you.
You’ll learn practical ways to acknowledge and overcome your own barriers and discover how best to prepare for and structure a difficult conversation to help you feel calm, courageous and in control.
We will share our top tips on how you can foster an open and honest culture in your workplace, ultimately building trust and respect amongst your colleagues and equipping you with the skills to manage emotions and deliver constructive feedback confidently.
Audience
This course is aimed at people that manage others.
Objectives
By the end of this workshop, you will be able to:
- Identify the need for a difficult conversation by recognising certain behaviours
- Confidently deal with your own apprehension about a conversation
- Use a simple framework for structuring a conversation
- Give non-judgmental, effective feedback based on facts
Content
- How to structure a difficult conversation
- How to foster an open and honest culture in the workplace
- Delivering constructive feedback confidently
Resources
We will provide you with a PDF of the workshop slides, copies of relevant handouts and a list of book recommendations discussed during the session!
Testimonials
Fantastic training programme – I’d recommend Annie and Loates Business Solutions to anyone!
“Thanks to the superb ongoing training undertaken by Annie Litchfield (MCIPD) at Loates Business Solutions Ltd. Our senior leadership team have found the management development programme to be of real benefit already, and we’ve only just completed session number two! Annie has a brilliant, involved and fun way of making you think on many levels, bringing multi-tiered benefits to the management of the business and leaving no stone unturned when it comes to addressing possible difficult self analysis. The structure of the training also fits perfectly with our own Esker philosophy of always looking to establish a positive-sum growth in all areas of the business and beyond! I’m already looking forward to the next one!”
Fantastic
“One of the best presented courses I have attended in a long while. Annie’s delivery of the course was brilliant, informative and engaging and definitely not PowerPoint heavy ?”
HIGHLY RECOMMENDED
“We are a national charity and were looking for bespoke initial management training, carried out online, for first-line managers and those we thought would be likely to move into a managerial role. We trialled Loates HR who designed a programme according to our needs, carried out over three hours every month for 10 months by the very knowledgeable and always positive and engaging, Annie.
The programme was very thoughtfully arranged, and the SMT also participated in the programme separately, to sense check the input but also to refresh some of our long lost knowledge.
Annie was excellent, always held the attention of participants, introduced participatory elements to engage the students and explored existing knowledge and experience.
The content was also first class with lots of great practical learning, linked to contemporary practice, that was always captivating.
I would highly recommend Loates HR and Annie for training and we will certainly continue our training and the relationship we have built with the team”
Gallery
Questions?
Not sure if this is the right course for you?
Just get in touch to arrange an informal chat with the course instructor themselves!
Instructor
Annie Litchfield
Throughout my training career (which now spans more than 20 years!) I’ve always been chasing the same dream: to feed my passion for helping others. I aim to bring a vibrancy and exuberance no matter what my role is – from small, family run businesses to multi-national corporations, my experience covers a whole host of sectors and sizes.
Organiser
Loates Management Training
We’re the arm of Loates Business Solutions that’s specifically focussed on people skills, management, and leadership training. Our aim is to provide everything that you need in order to develop high performing managers.
Scheduled Delivery Dates
On-Demand Delivery
In addition to our public scheduled courses, we also offer the option of on-demand private training that’s exclusive to your organisation.
This can provide a particularly convenient and cost-effective solution if you have a large number of staff members to train.
And it’s also tremendously flexible.
Since on-demand courses only have your delegates attending, we can customise them to be specific to the policies and processes of your organisation, and tailor course lengths and depths to suit your particular needs. Likewise, we can combine material from several existing courses, develop fully bespoke content, or combine multiple courses into full programmes of training.
And we can deliver this training whenever and wherever is best for you; in-house at your venue, at one of our training venues, somewhere else entirely, online, or any combination of these.
For an idea of the types of on-demand training that we can provide, just take a look at our on-demand training catalogue.
To find out more about our on-demand delivery options, please contact us to arrange an informal chat with one of our friendly and down-to-earth training instructors.