From time to time all managers will face conversations which they anticipate will be difficult. Many of us find these conversations daunting and quite often we will delay taking action in the hopes that the issue will be resolved without our intervention. But this is rarely the case. It is far better to tackle problems at an early stage as this can help to nip problems in the bud.  

By adopting the right approach, preparing carefully and developing the right skills, you will be able maximise your ability to handle the conversation effectively. 

The training will cover: 

Explore the types of difficult conversations 

• How to plan and prepare 

• Understand conversation structures 

• Difficult conversations and performance issues 

• Building trust 

By the end of the session, you will have the knowledge and techniques to confidentiality hold difficult conversations within the workplace.