Date
Thursday 12 December
,
09:30
–
12:30
Sessions
This course consists of one half-day online session.
Outline
Overview
This course is designed to equip managers with the essential skills and knowledge to effectively manage performance within their teams. Learners will explore the entire performance management cycle, from setting clear expectations to providing constructive feedback and addressing performance challenges. The course emphasises practical strategies for fostering a positive and high-performing work environment.
Through a combination of interactive discussions, case studies, and group activities, learners will gain valuable insights in how to drive employee performance with confidence and empathy.
Audience
This course is aimed at people that manage others.
Objectives
By the end of this course, learners will be able to:
- Identify the key components of a successful performance management system.
- Set clear expectations and goals that align with team and organisational goals.
- Develop skills for delivering feedback and coaching that improves performance.
- Discuss strategies for designing personal development plans.
- Develop techniques for addressing underperformance and conducting performance improvement plans.
- Understand the legal and ethical considerations in managing performance.
Content
This course covers:
- The performance management cycle
- Organisational performance, team performance and individual performance
- SMART objectives and OKR’s
- Effective 1-1’s
- Giving and receiving feedback
- Coaching questions
- Active listening techniques
- Moving from informal to formal performance processes
Resources
We will provide you with a PDF of the workshop slides, copies of relevant handouts and a list of book recommendations discussed during the session!
Testimonials
Comprehensive and enjoyable
Sarah provided us with two very comprehensive and enjoyable management training days, designed to further develop the skills of our Line Managers.
The course content and learning styles needed were varied and interactive, encouraging us to work independently and in small groups.
Everyone enjoyed the days and we would definitely use Loates Management Training again for future training needs. Thank you!
Helen Brown
Business Manager
West Bridgford, Nottingham
A course based on practice, not theory
I had the pleasure to attend training delivered by Annie. The delivery has been superb and the trainer’s practical knowledge makes this learning something I can take away and start applying in my daily job.
The course has been interactive and inclusive, allowing neurodivergent people like myself feel welcomed and at ease, making the learning experience enjoyable, not endurable. The materials have been based on the needs of my organisation and provide great support to my managerial role.
Isela Bonequi
MIS Manager
Leicestershire
Fantastic Course!
The course was held by Annie, a fantastic presenter, who made the entire course enjoyable with her vast knowledge of management and ability to make the course fun for all!
I would definitely recommend it to all.
Jamie Chaplin
Support Manager
Derbyshire
All the staff involved gave glowing accounts
During post-recession business expansion it was felt that senior managers would benefit from some training in leadership, time management, personal impact and self-awareness skills. Using Sarah’s HR experience and training abilities it was possible to combine this with a search for potential future directors. All the staff involved gave glowing accounts of the way Sarah has improved their management capabilities. Even the management training doubters were won around! Output from the staff exercises and insights from Sarah have been combined with staff performance appraisals to identify directorial talent. We will not hesitate to use Sarah’s services again when we need them.
Sarah helped our senior staff with HR and management training. All feedback from staff was positive and I’m sure it wasn’t just because of the chocolate rewards used in some of the exercises! Her training and insight has aided us in targeting potential future Directors of the company and empowered other staff in their management roles.
Dr Bill Peacock
Director
Burton upon Trent
Informative and engaging
Annie’s, training sessions are informative, and engaging.I found this course very useful for my day to day role , it gave me a better understanding of what authentic leadership is about and how to approach and deal with issues which may arise in the workplace and has given me renewed confidence to handle them effectively.
Loates Management Training courses are delivered in a clear and concise manner making the content easy to understand , Highly recommended.
Shawn Williams
Customer Service Improvement Manager
Morden, Surrey
Questions?
Not sure if this is the right course for you?
Just get in touch to arrange an informal chat with the course instructor themselves!
Instructor
Annie Litchfield
Throughout my training career (which now spans more than 20 years!) I’ve always been chasing the same dream: to feed my passion for helping others. I aim to bring a vibrancy and exuberance no matter what my role is – from small, family run businesses to multi-national corporations, my experience covers a whole host of sectors and sizes.
Find out more…
Venue
Online Delivery
Broadcasting live and direct from our dedicated online training suite at Loates HQ, or one of our well-equipped satellite studios!
Find out more…
Organiser
Loates Management Training
We’re the arm of Loates Business Solutions that’s specifically focussed on people skills, management, and leadership training. Our aim is to provide everything that you need in order to develop high performing managers.
Find out more…
On-Demand Delivery
In addition to our public scheduled courses, we also offer the option of on-demand private training that’s exclusive to your organisation.
This can provide a particularly convenient and cost-effective solution if you have a large number of staff members to train.
And it’s also tremendously flexible.
Since on-demand courses only have your delegates attending, we can customise them to be specific to the policies and processes of your organisation, and tailor course lengths and depths to suit your particular needs. Likewise, we can combine material from several existing courses, develop fully bespoke content, or combine multiple courses into full programmes of training.
And we can deliver this training whenever and wherever is best for you; in-house at your venue, at one of our training venues, somewhere else entirely, online, or any combination of these.
For an idea of the types of on-demand training that we can provide, just take a look at our on-demand training catalogue.
To find out more about our on-demand delivery options, please contact us to arrange an informal chat with one of our friendly and down-to-earth training instructors.
On-Demand Equivalent
Please see our
on-demand training catalogueRelated Scheduled Courses