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How to Resolve Workplace Conflict
Sessions
This course consists of one half-day online session.
Venue
Organiser
Tickets
Outline
Overview
Have you had to deal with some challenging situations between colleagues in your business? Have you witnessed interpersonal conflict and aren’t sure how to resolve it? Do you need some pointers on the best way to ‘clear the air’ following a dispute?
Conflict can stem from a real or perceived threat to one’s core needs, values or goals, and can be debilitating for an organisation and its employees. It can be tricky to know how to move forward harmoniously whilst ensuring those involved feel supported.
During this workshop, you’ll discover different ways of resolving conflict in the workplace, including holding discussions with those affected and how to confidently have difficult conversations.
We’ll also discuss the importance of mediation and how an external, independent mediator can help you navigate through any associated or unexpected challenges.
Audience
This course is aimed at people that manage others.
Objectives
By the end of this workshop, you will be able to:
- Confidently ‘nip employee relations issues in the bud’ and stop them from escalating
- Proactively manage conflict, contributing to a happy and harmonious workplace
- Understand some of the reasons why conflict arises
- Hold constructive conversations with those involved in conflict
Content
This course covers:
- Different ways of resolving conflict
- The importance of mediation
- Resolving interpersonal conflict
- Holding discussions with those affected
Resources
We will provide you with a PDF of the workshop slides, copies of relevant handouts and a list of book recommendations discussed during the session!
Testimonials
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Questions?
Not sure if this is the right course for you?
Just get in touch to arrange an informal chat with the course instructor themselves!
Instructor
Sarah Loates
I’m a chartered HR professional with more than 20 years of experience in the field. Over my career I’ve provided HR advice, support, and leadership to a wide range of sectors and business types, ranging from family-owned micro-businesses to major multinationals. I’m also an experienced trainer, having delivered, amongst other things, the HR industry’s professional qualification for a number of years. And, as you might have guessed, I’m the founding director of Loates HR Consultancy and Loates Management Training!
Venue
Online Delivery
Broadcasting live and direct from our dedicated online training suite at Loates HQ, or one of our well-equipped satellite studios!
Organiser
Loates HR Consultancy
We’re the arm of Loates Business Solutions that’s specifically focussed on HR and employment law support and consultancy. Our aim is to provide everything that you need in order to get the best from your workforce.
Scheduled Delivery Dates
On-Demand Delivery
In addition to our public scheduled courses, we also offer the option of on-demand private training that’s exclusive to your organisation.
This can provide a particularly convenient and cost-effective solution if you have a large number of staff members to train.
And it’s also tremendously flexible.
Since on-demand courses only have your delegates attending, we can customise them to be specific to the policies and processes of your organisation, and tailor course lengths and depths to suit your particular needs. Likewise, we can combine material from several existing courses, develop fully bespoke content, or combine multiple courses into full programmes of training.
And we can deliver this training whenever and wherever is best for you; in-house at your venue, at one of our training venues, somewhere else entirely, online, or any combination of these.
For an idea of the types of on-demand training that we can provide, just take a look at our on-demand training catalogue.
To find out more about our on-demand delivery options, please contact us to arrange an informal chat with one of our friendly and down-to-earth training instructors.