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How to Resolve Workplace Conflict

Next Delivery Date

  • How to Resolve Workplace Conflict

    📅 Wednesday 27th November
    📍 Online Delivery
    🧑‍🏫 Sarah Loates
    🏫 Loates HR Consultancy
More Dates…

Outline

Overview

Have you had to deal with some challenging situations between colleagues in your business? Have you witnessed interpersonal conflict and aren’t sure how to resolve it? Do you need some pointers on the best way to ‘clear the air’ following a dispute?

Conflict can stem from a real or perceived threat to one’s core needs, values or goals, and can be debilitating for an organisation and its employees. It can be tricky to know how to move forward harmoniously whilst ensuring those involved feel supported.

During this workshop, you’ll discover different ways of resolving conflict in the workplace, including holding discussions with those affected and how to confidently have difficult conversations.

We’ll also discuss the importance of mediation and how an external, independent mediator can help you navigate through any associated or unexpected challenges.

Audience

This course is aimed at people that manage others.

Objectives

By the end of this workshop, you will be able to:

  • Confidently ‘nip employee relations issues in the bud’ and stop them from escalating
  • Proactively manage conflict, contributing to a happy and harmonious workplace
  • Understand some of the reasons why conflict arises
  • Hold constructive conversations with those involved in conflict

Content

This course covers:

  • Different ways of resolving conflict
  • The importance of mediation
  • Resolving interpersonal conflict
  • Holding discussions with those affected

Resources

We will provide you with a PDF of the workshop slides, copies of relevant handouts and a list of book recommendations discussed during the session!

Testimonials

Putting the Fun in Fundamentals

Brilliant workshop learning about various Human Resources policies and the importance of having them, even in small businesses. It was very interesting from start to finish and educational without being boring. Would highly recommend this workshop.

Elise Larkin
General Administrator
Integrum Power Engineering
Derby

Informative and very useful

The training was a mixture of learning material, case studies and example activities.
I found this course very helpful for my day to day duties within my role, it gave me a better understanding of how to approach and deal with any such issues which may arise in the workplace and has given me the confidence to handle them efficiently.
Sarah Loates (the course trainer) gave us as a group opportunity to ask questions, share experiences and gave sound advice on the course topic.
I would certainly recommend Loates Management Training to others.
Thank you

Samantha Allsop
Finance / HR Manager
Siegwerk UK
Swadlincote, Derbyshire

Annie is a really bubbly character

The webinar was led by Annie from Loates. Annie is a really bubbly character and engaged with the participants in a relaxed and friendly manner.

I found the content of the webinar really helpful in making suggestions to tweak our performance review process. As a business we are in the early implementation stages of carrying out performance reviews so it was a very timely session. Employee engagement is one of the key issues to the business succeeding. The webinar gave us an opportunity to do some little breakout exercises which gave us an opportunity to reflect on how we could help to develop our colleagues. With this being more of a workshop session we also have the opportunity to interact with others on the session. It was interesting to learn of the challenges others had and how they were trying to resolve them.
Annie is clearly a bookworm and made a number of suggestions regards to reading material to consider. My Audible account is now down to zero credit and Amazon have delivered some bedtime reading.

Thanks Annie & Loates for running this session; I found it really helpful.

Carl Singleton
Operations Director
Graphoidal Developments Limited
Chesterfield

Thanks Sarah!

Enscite asked Sarah to run a workshop on important HR policies required for Small Businesses so that our clients are better equipped to understand some of the HR requirements in relation to this. The session was really well run and both engaging and informative so that our clients went away with better knowledge and having enjoyed their learning experience.
Great job Sarah!

Dave Lees
Business Development Manager
Enscite
ihub, Infinity Park, Derby

Engaging delivery

Sarah delivered the session via a blended approach, with a healthy mix of PPT, break out exercises and Mentimeter voting. The session was tailored to Pennine Healthcare’s needs, time management was excellent and Sarah’s professional knowledge shone through.

I’m very happy to recommend Loates Training. (The continuous flow of chocolate was an added bonus).

Thank you

Russell King
Head of HSE and Risk
Pennine Healthcare
Derby
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Questions?

Not sure if this is the right course for you?

Just get in touch to arrange an informal chat with the course instructor themselves!

Instructor

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Organiser

Loates HR Consultancy

Loates HR Consultancy

We’re the arm of Loates Business Solutions that’s specifically focussed on HR and employment law support and consultancy. Our aim is to provide everything that you need in order to get the best from your workforce.

Find out more…

Scheduled Delivery Dates

On-Demand Delivery

In addition to our public scheduled courses, we also offer the option of on-demand private training that’s exclusive to your organisation.

This can provide a particularly convenient and cost-effective solution if you have a large number of staff members to train.

And it’s also tremendously flexible.

Since on-demand courses only have your delegates attending, we can customise them to be specific to the policies and processes of your organisation, and tailor course lengths and depths to suit your particular needs. Likewise, we can combine material from several existing courses, develop fully bespoke content, or combine multiple courses into full programmes of training.

And we can deliver this training whenever and wherever is best for you; in-house at your venue, at one of our training venues, somewhere else entirely, online, or any combination of these.

For an idea of the types of on-demand training that we can provide, just take a look at our on-demand training catalogue.

To find out more about our on-demand delivery options, please contact us to arrange an informal chat with one of our friendly and down-to-earth training instructors.

On-Demand Equivalent

Please see our on-demand training catalogue.

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