Deb have now used Loates Management Training to deliver 3 management coaching sessions, each of which has been very well received. Sarah has a fantastic interactive/inclusive teaching style which really gets the best out of the group and helps to underpin the core learning. I wouldn’t hesitate to recommend Loates Management Training to others, they are professional, and deliver effective, fun training sessions – a breath of fresh air.

During post-recession business expansion it was felt that senior managers would benefit from some training in leadership, time management, personal impact and self-awareness skills. Using Sarah’s HR experience and training abilities it was possible to combine this with a search for potential future directors. All the staff involved gave glowing accounts of the way Sarah has improved their management capabilities. Even the management training doubters were won around! Output from the staff exercises and insights from Sarah have been combined with staff performance appraisals to identify directorial talent. We will not hesitate to use Sarah’s services again when we need them.

Sarah helped our senior staff with HR and management training. All feedback from staff was positive and I’m sure it wasn’t just because of the chocolate rewards used in some of the exercises! Her training and insight has aided us in targeting potential future Directors of the company and empowered other staff in their management roles.

We all found the training valuable and it was delivered in a cheerful / professional way that made it interesting and not boring as some courses can be.

Having worked with Sarah previously, I didn’t hesitate in contacting her when a requirement arose for some management training. From our initial contact, Sarah picked up very quickly on what was required and went on to provide excellent training to the whole of our staff. She pitched the training perfectly and demonstrated her knowledge with aplomb when answering questions during the sessions. All feedback on Sarah’s training was very positive. Thank you Sarah!

Sarah’s training sessions are informative, fun and engaging. She has been very accommodating and flexible, tailoring her courses to our needs and managing our last minute requests with a smile on her face! I couldn’t recommend her highly enough.

Loates Management Training are very easy to deal with and extremely accommodating, tailoring training material and content to the clients needs. Courses are delivered in a clear and concise manner making the content easy to understand and are excellent value for money, Highly recommended.

You’ve got such a great delivery style Sarah and so knowledgeable that I think everyone should come on your courses! I am your number 1 fan ???

We recently had the privilege of attending one of their training workshops on the subject preparing for GDPR. The workshop was incredibly well planned and delivered in a comprehensive and engaging manner, the workshop included the supply of valuable assets and documents for attendees to take away and use within their business. I have come away from this workshop feeling far more knowledgeable and prepared for the new GDPR legislation.

If you’re going to get conned into a seminar on GDPR it might as well be one that is full of insight and research that you’d spend 100s of hours on yourself ! And then a bonus of spreadsheets and templates to make your life so much easier leading up to May !!

“Having been on two GDPR training sessions which failed to inform how to implement it, this training from Sarah Loates of Loates Training was all and more that you could ask for. Clear, concise, interactive, step by step, Q&A to show exactly how to implement all that is needed to be compliant. Added to this was a toolkit of templates and slides/information to ease the process, given on an encrypted pen stick. Leaving the session armed also with the facility of after support, I can thoroughly recommend this training and trainer.”

The training was brilliant – took away a lot of information. Tell Sarah she scored 5 star all areas – polite, professional, knowledgeable and I wouldn’t change a thing

The training was a mixture of learning material, case studies and example activities.
I found this course very helpful for my day to day duties within my role, it gave me a better understanding of how to approach and deal with any such issues which may arise in the workplace and has given me the confidence to handle them efficiently.
Sarah Loates (the course trainer) gave us as a group opportunity to ask questions, share experiences and gave sound advice on the course topic.
I would certainly recommend Loates Management Training to others.
Thank you

I found the course very interactive and there was a real open forum for discussion with clear ‘learning points’ throughout. The team felt energised from the session which enables us to come us with some realistic action points from the sessions. Fantastic course, what I found most impressive what how it felt like the session was being run by someone who really understood the organisation.

Brilliant workshop learning about various Human Resources policies and the importance of having them, even in small businesses. It was very interesting from start to finish and educational without being boring. Would highly recommend this workshop.

I arrived at training centre feeling a bit apprehensive but was trained by a HR Jedi giving me a boost in confidence and greater understanding of HR practices, The training consisted of Case studies past experiences and example activities.
I found this course very helpful for my day to day duties within my role, it gave me a better understanding of how to approach and deal with any difficult issues which may arise in the workplace and has given me the confidence to handle them efficiently and proactively.
Sarah Loates (the course trainer) was very engaging and I felt tailored the course to my needs I was given the opportunity to ask questions, share experiences and go over sections that I felt I needed more training on, Sarah at all times remained her very bubbly self which gave me the opportunity to gain the maximum from this course.
I would definitely recommend this training as I believe this to be beneficial to any line manager. I would certainly recommend Loates Management Training to others.
Thank you for your patience and sound advice 🙂

Enscite asked Sarah to run a workshop on important HR policies required for Small Businesses so that our clients are better equipped to understand some of the HR requirements in relation to this. The session was really well run and both engaging and informative so that our clients went away with better knowledge and having enjoyed their learning experience.
Great job Sarah!

Sarah provided us with two very comprehensive and enjoyable management training days, designed to further develop the skills of our Line Managers.
The course content and learning styles needed were varied and interactive, encouraging us to work independently and in small groups.
Everyone enjoyed the days and we would definitely use Loates Management Training again for future training needs. Thank you!

A highly informative and interesting course, delivered sensitively yet entertainingly. I now feel way more equipped to deal with mental health issues both in my personal and professional life. A hugely beneficial two days – thank you.

The MHFA Two Day course is superb. The Loates trainer delivered the course in a relaxed and enjoyable manner, engaging everybody and making difficult subjects very easy to discuss and learn about. The practical exercises were actually fun but with a serious point, the Hearing Voices one really brought home to me how some people suffer. The course covers depression and anxiety, suicide, psychosis and gives you a framework to use to help people. The course book is huge, well produced and contains more detailed information than you need for the course, you take it away and dip in it at your leisure. Loates training rooms allowed for small group work and large discussions with large screen and good sound.

This course opened my eyes to what people go through, and that many people are affected. Everyone was open which added to the learning atmosphere. I recommend this course to everyone, all levels and all roles. The more we talk, the stronger we all are.

I recently attended the 2-day Mental Health First Aid training at Loates Management Training and am really pleased I did. Sometimes it’s hard to allow yourself two days ‘off work’ and invest in your own development, but I’m glad I did. Apart from increasing my knowledge about mental health, the training has given me the confidence to approach staff about mental health, the focus to further invest in mental health awareness and – as a great bonus – the importance of self-care was a great reminder.

P.S. The training room in Loates’ new facility in Darley Mills is fantastic too – onsite parking and a stroll in the park at break time.

Loates Management Training were approached to provide 2 in-house half day training courses on ‘Recruitment & Selection’ to staff and trustees involved in this practice. Throughout all correspondence, Sarah has been very professional, helpful and took time to understand what we as an organisation required and what we are about.

The training itself, was relevant to us as an organisation, highlighted best practice and current law and used a mixture of presentation and interactive sessions to assist our learning. It was very well received by all involved, was informative and challenged all to think about the practices we use. It was also a lot of fun!

Overall, we are extremely pleased with the training provided which we also feel was good value for money. The Liversage Trust would have no hesitation in using Loates Management Training again for any further needs.

Sarah provided training to a group of line managers in our business with the aim of giving them more confidence in dealing with everyday situations which they come up against. Sarah delivered the training in an informative and interesting way and engaged the managers which made the day go by in a flash. Sarah was also very flexible with timings in order to accommodate the different shifts. I would recommend Loates Management Training to any business.

I just wanted to say thank you to Sarah and Annie for a great training session yesterday for Timms Solicitors partners, associates and the management team. We thoroughly enjoyed the session and the energy in the room was brilliant. I have learnt a great deal about my team and they have learnt about themselves and how to manage their behaviour in the office and gain respect from the staff. I must say I was very proud of the way they all engaged and the contributions they made. Thank you so much for bringing out the best in us.

I attended the Mental Health First Aid course held by Loates Management Training last week, I was impressed by the quality of training delivered, the course content was excellent and the reference material we took away was of a very high standard.

The venue was perfect the room was well ventilated and roomy and all the IT worked first time! Result!

I would also like to mention Loates’ team – they welcomed us and kept us well fed and watered throughout the course, they were professional courteous and delightful.

i would have no issue recommending this excellent HR consultancy for any training needs

I had a very friendly and welcoming atmosphere when I attended the mental health first aid course. The lunch was wonderful and tea and coffee was always available. I would recommend Loates Management Training every time for your training needs.

Loates Management Training have fantastic offices in Darley Abbey Mills, which were perfect for holding the training course.

The course instructor was very knowledgeable and delivered the 2 day course well. The course itself was informative, it helped increase awareness of mental health, the importance of having positive mental health, and the difficulties people can experience when they have poor mental health.

Having completed the course, I’m now better equipped to spot poor mental health and know how best to approach and support this in the workplace.

I have attended numerous training sessions with Annie and always find her to be an engaging and relevant trainer. My last session on ‘How to rebuild employee trust and morale’ was a worthwhile couple of hours that boosted my spirit and made me laugh lots! Now I am looking to see what other sessions you offer!

The webinar was led by Annie from Loates. Annie is a really bubbly character and engaged with the participants in a relaxed and friendly manner.

I found the content of the webinar really helpful in making suggestions to tweak our performance review process. As a business we are in the early implementation stages of carrying out performance reviews so it was a very timely session. Employee engagement is one of the key issues to the business succeeding. The webinar gave us an opportunity to do some little breakout exercises which gave us an opportunity to reflect on how we could help to develop our colleagues. With this being more of a workshop session we also have the opportunity to interact with others on the session. It was interesting to learn of the challenges others had and how they were trying to resolve them.
Annie is clearly a bookworm and made a number of suggestions regards to reading material to consider. My Audible account is now down to zero credit and Amazon have delivered some bedtime reading.

Thanks Annie & Loates for running this session; I found it really helpful.

From the initial query regarding this course to its delivery, I couldn’t fault anything. The pre-course information and joining instructions were given in good time and everyone from Loates was friendly, professional and made you warm to them immediately. The course itself was fantastic, the manual and workbook will be used for years to come as it has so much information in it and will become my reference guide for a lot of things. The trainer was brilliant and put everyone at ease for what could potentially be a harrowing course and the attendee interaction was excellent too. Would highly recommend this course and Loates Management Training in future

This course was offered by Loates Management Training and I’m very glad I booked onto it.
This course is a must for those that feel they are afraid to approach and offer support to a person with a mental health issue for fear of ‘getting it wrong’.
The course builds on your strength as a listener and teaches skills to support and help those around you whether at work or at home or even yourself when you are struggling with every day problems and pressures.

The Mental Health at Work Training was really useful, with practical skills to help both in and out of the workplace. The course was very engaging and I was made to feel comfortable and supported while covering the course material.

A good start to mental health issues. I work with a lot of people with social anxiety and was hoping to gain more info on this topic but understand it may be a bit niche. I have definitely upskilled by attending this course.

Annie was lovely throughout the course. Mandy the lady that joined her on course was also great – both very knowledgeable on subject and full of empathy for offers of experiences within the training session.

Can’t wait to complete more courses through Loates – thanks again.

I found the mental health first aid training excellent, it was delivered sensitively and professionally, everyone’s points of view were considered and respected. I would thoroughly recommend this training to other voluntary sector organisations.

This training is essential for managers and employees who need to have a clear understanding of Mental health and practical structured ways to support their team.
Mental Health First Aid does exactly that.
I really benefited from Annie’s open-ness and professional knowledge coupled with the group discussions and learning gained from other candidates in different industries was extremely valuable.
It has really helped me identify new ways of working and supporting the health of my team. This course, just like physical first aid gives clear guidance on immediate support that can be applied in a multitude of scenarios.
I would recommend this training for at least one person in every workplace.

Hi I really enjoyed this course and the course trainer is very understanding and knowledgeable. It was very nice to talk to people outside my work with no judgement. I felt free to talk to Annie. The only critic I have is the course was a bit short I could be on that course for the whole day and get more out of it although i have learned a great deal with the course. I intend to have more courses like this one in the future. A big thank you to Annie.

The webinar was perfect for me the content was really good and interesting and very useful. The interaction just by message was better for me than being on camera. Thanks for a good course.

Considering the topic of mental health first aid Annie made the training informative, yet it was also an enjoyable experience. Annie made it inter-active and wasn’t just following a power-point presentation. I have come away with a huge amount of knowledge to take back to my workplace.

I really enjoyed the session and found some really useful tips that will help me in the future. The trainer was engaging and shared some personal experiences which was brave and helped to illustrate the points.

I love the half-day session. I was fully engaged throughout. Annie knows how to bring the material to life and provide a thought-provoking session.
I would certainly recommend this session.

The fabulous tutor was very knowledgeable and involved all the group in discussions and exercises which made it all very enjoyable as well as informative. Great venue as well.

A great workshop delivered by Annie Litchfield. Very much brought to life by her bubbly personality, her personal willingness to share her journey which was infectious on the groups openness.
Much insight around stressors and the ability to cope with them, which provided for some valuable take aways. With having a slightly more informed insight into Stressors and Coping Strategies (MSc), I did wonder whether the presentation might have benefited from a little academic insight in the intro ie What stress is. Generally the 2 categorisations of coping mechanisms ie Problem Solving and Emotional regulation. But all in all very insightful, enjoyable and useful.

I recently attended a 2 day mental health first aider training program.

All the team were friendly & welcoming into their lovely, modernised training suite set in the gorgeous Darley Abbey Mills.

Annie is absolutely amazing! Her knowledge, skills & passion for teaching mental health awareness is out of this world.

Annie was so flexible & attentive to our needs. I have a disability & she went the extra mile to make me comfortable by organising a parking space right outside the building, providing me with an erganomic chair & more opportunity for mobility so we weren’t sat down for long periods of time. This was all done discretely by asking me what they could do to help by email & I witnessed her asking others if mobility activities would help them also. (It was a red hot day for training & I think all appreciated it). I observed her modifying the activities to meet others needs too; as & when they arose.

Annie encouraged & provided equal opportunity for all to share their own experiences. She listened to all with genuine interest & helped us to see how our experience fitted in with the mental health first aider action plan.

Fresh water, fruit & other snacks were on our table to help ourselves to, throughout the day. Plenty of breaks were provided with a lovely buffet lunch too.

I highly recommend the course & this particular training provider.

Thank you & well done to the whole team, you’re all amazing! ?

What could have been PowerPoint overload and an emotionally difficult couple of days was handled brilliantly with excellent delivery by Annie, who used a combination of the course content and her own experiences to create an engaging and inclusive environment for everyone. I would 100% recommend this course delivered by Annie to every business!

The course was held by Annie, a fantastic presenter, who made the entire course enjoyable with her vast knowledge of management and ability to make the course fun for all!

I would definitely recommend it to all.

Sarah and Annie work well as a team and they delivered an exceptional session regarding conflict resolution and mediation skills. They provided us with a lot of information, but also kept everyone engaged by doing group activities. What I enjoyed the most was the fact that it wasn’t just another boring reading of PowerPoint Presentation, but a wealth of knowledge and engagement from both trainers. No question too difficult and a day well spent!

Thank you for equipping me with a lot of knowledge and I look forward to seeing you soon!

Artur

Sarah and Annie created a tailored training programme to meet our business needs, which was great! The courses were full of insightful information and we left equipped with useful tools and techniques to implement into our businesses. The courses were engaging, inclusive and fun!

Annie is a fantastic trainer, her content and input is always insightful and practical and I look forward to courses with her. These courses have boosted my confidence as a new manager.

I participated in a 2 day training course for a qualification as a MHFA first aider. The course was really good, well delivered and a success, I feel confident in being able to deliver what was taught and given to me within my work role and in general. Thank you Loates and thanks Annie!!

I attended the 2 day Mental Health First Aider training ran by Annie. There was excellent communication and information leading up to the course. The course itself was very interesting and informative with lots of interactive opportunities over the 2 days. Training room was very comfortable and lunch and refreshments provided on each day was fantastic. For anyone thinking about completing this course I would definitely recommend the course and Annie the trainer who was fantastic. We will definitely be booking on another delegate.

The course was 5 star, Annie put us at ease from the first minute and delivered the course superbly. she gave us time to take on board the information and didn’t try to bombard us with information.
every session of the course was explained and Annie got all the delegates involved and active in the day.
I enjoyed the course and now have some knowledge to use when helping people with their issues. Nothing was too much trouble for Annie so brilliant.
Must also add that the shortbread that Annie supplied was not only delicious it was M&S too.
I would recommend this course to anyone thank you for all your work in training people up to help those with mental health issues
Thank You

Overall very impressed. The course was well taught by Annie who was knowledgeable, funny, open and kind. I would recommend to anyone for the simple benefit to further their understanding of the invisible struggles of yourself and others around you. I feel more confident to be able to spot people who are struggling and more able to approach them to be of assistance where possible. The atmosphere made it feel like a safe space and meeting people and hearing others’ views and stories was also beneficial to the learning experience.

Thank you!

Huge thanks to Annie for running a very informative and positive MHFA refresher course. Great content and course structure.

Literally the most engaging, enjoyable and informative training session I’ve ever had. Thanks Annie.

I recently attended the 2-day MHFA course and it was a pleasure to have Annie as our instructor for the 2-days, you can tell that she has been delivering training for some years as she was very knowledgeable and comfortable in delivering the course subject matter. I envisaged the course to be very intense and PowerPoint driven but this was not the case there was plenty of interaction on the course with other attendees and chances to discuss our own experiences which really helps in linking everything together from the course content. Plus any instructor that brings a goodie basket will always be welcome. A thoroughly enjoyable course thank you again Annie.

I really enjoyed the course, and you were excellent in your delivery of the course material. You were approachable and made the group feel welcome and at ease. I gained some valuable knowledge and feel confident in encouraging conversation in situations I may face in my personal and work life. Overall, although some of the topics discussed were quite intense, I had a positive experience and would recommend more people attend the course to raise awareness.

I attended the two day mental health first aider course , with Annie the teacher who was amazing , very knowledgeable and understanding . would highly recommend this training.

Annie’s, training sessions are informative, and engaging.I found this course very useful for my day to day role , it gave me a better understanding of what authentic leadership is about and how to approach and deal with issues which may arise in the workplace and has given me renewed confidence to handle them effectively.

Loates Management Training courses are delivered in a clear and concise manner making the content easy to understand , Highly recommended.

The training had me engaged throughout. A lot to take in but all very interesting and useful. Especially liked ways to manage difficult conversations and looking at the storm model and update my own methods! Very much liked the three steps to accelerate trust as a tool. Thoroughly enjoyed ‘The menti metre’ as it was great looking directly at results in the moment to get an example of shared beliefs and understanding how important our own values are when being authentic leaders! Great course and would recommend it to others.

I found this course to be incredibly valuable in highlighting the significance of knowledge. The content was both engaging and informative, and I thoroughly enjoyed the experience. Sarah, our instructor, was delightful and effectively communicated complex concepts. I am eager to take more courses offered here in the future.

Well executed course, which provided well thought out and informative group work during course, as well as many discussions later during scheduled breaks. Much to think about.

Excellent subject matter, presented and delivered wonderfully. Sensitive subject (due to wider societal issues) but material was delivered well with good supporting examples and material. Prompted a lot of thoughts and discussions which I believe it a good thing – raises awareness and conscious level. I am a fan of this training! Thank you.

This was a useful course covering some well known and less well known issues in discrimination. It’s interesting to see the views on the differences between banter, bullying and harassment. This is a massive subject, quite contentious in many ways and open to much debate but the course aims to set the ground rules and increase awareness in the workplace.

Working with Loates Training has been very informative within a very friendly atmosphere,
Annie is able to break down any barriers, and to create an environment which is ideal for learning.
The topics covered have been very relatable and with break out sessions being fun an ensures the involvement of all staff.
I would not hesitate to recommend Loates and their team of professionals for any management training.

Really enjoying this course. Very informative. The course tutor was very knowledgeable along with being approachable.

I really enjoyed this course and the content was just right. A valuable insight into mental health and how it may impact on the individual you are supporting. Signs to look out for, some of which are not obvious. A lot of group work, which I prefer, as you can brain storm together and learn from each other. Some great video’s to watch too.
How to be an ‘active listener’, which is not as easy as it sounds. Role play helped with this. The manual you can access online is a great resource.
What an honour to gain this qualification and to be able to support your colleagues.

Although having been a manager for many years there is always more you can learn. Also, provides an opportunity to reflect on your own practice and validate you are ‘doing a good job’!. This course did exactly that.
Sarah, the trainer, was fantastic, delivered the course really well, got everyone engaged. I particularly liked the way she asked participants questions without them necessarily expecting it. Very easy during virtual training to be distracted with other work, particularly with the camera off! Sarah made sure she had everyone’s attention, gave everyone the opportunity to contribute and was very knowledgeable about the subject. She utilised participants experience well.
Great course, would highly recommend to new and long standing managers.

What an amazing course. This course provided me with practical working material and structures which are useful way beyond conflict management.
The trainer was engaging and responsive and straight to the point. Clearly knowledgeable she was able to respond to scenarios and guide us on the use of the material.
I have since utilised these methods and they really work.

Annie and Tayla visited our offices this week for the second run of our Management Development Programme that they have developed for FPCR. We found them to be excellent in their delivery of the training, and very knowledgeable. All of our staff members enjoyed the training and looking to put our new tools into practice.

We wouldn’t hesitate to recommend Loates Training to other companies and look forward to welcoming them back in May for the next round of training.

Sarah delivered the session via a blended approach, with a healthy mix of PPT, break out exercises and Mentimeter voting. The session was tailored to Pennine Healthcare’s needs, time management was excellent and Sarah’s professional knowledge shone through.

I’m very happy to recommend Loates Training. (The continuous flow of chocolate was an added bonus).

Thank you

I think the course was really beneficial for my role in the company, however, i thought it could be a bit longer than we had. i would like to have similar kind of courses in terms of management to broaden my experience into managing people better. The interaction with the trainer was good and also the references such as the authors and the clips were outstanding. I would recommend people to get into those kind of courses.

Great two days training, sessions interactive and led by knowledgeable trainers. Interaction with the attendees and support offered very good and would highly recommend this course to anyone wishing to offer Mental Health First Aid support in their organisation

I attended a Mental Health First Aid course with Annie. We were fortunate enough to only have six of us on the course, which really helped with the course dynamics. Annie was a brilliant trainer, very personable and bubby and very skilled at facilitating the group discussions to ensure everybody participated. The course was well organised and all the communications received pre and post the training have been informative and sent in a timely manner. This was my first experience with Loates Training and it was a really positive one – I will definitely be using them again!

Really enjoyed the 2 day training course, learnt a lot and it also reaffirmed that ways I was handling situations was what would have been expected of a Mental Health First Aider. .
Small group but this enabled us all to be more open with each other especially as there were some sensitive subjects discussed throughout the course.
Annie is incredible she is so easy to listen to and has a wealth of expertise that she uses during the course and with this she enabled us all time and space to discuss and share ideas and information.
Loved the fidget toys and snacks Annie shared with us what a great idea.
Just want to say a huge Thankyou.

I recently did the online MHFA course and it was fantastic, leaving me feeling confident in helping support others and gain a good understanding of all the behaviours and symptoms of different types of mental health conditions.

Some of the subjects were quite hard to listen to but Tayla and Annie constantly assured us we could take a break and checked in with us to make sure we were ok, reminding us how important it is to take care of ourselves too.

This approach made us feel like we were in ‘safe place’ to discuss these subjects and had support in a warm learning environment with a bit of fun mixed in!

The structure of the learning was perfect as we had a mix of listening to the instructor, watch videos and do interactive work in small groups.

I felt like I learnt so much and having the chance to practice conversations made me feel much more confident in turning the theory into practice.

I would highly recommend them to everyone!

I completed my training for this course over two weeks (four sessions) online. It was very detailed and informative. The course was packed with content relevant to Mental Health and the trainers were knowledgeable and very approachable, it was also a very down to earth group.

I felt like I’d accomplished something after the training had finished and I was a lot more confident in knowing I could help someone with the knowledge I’d learnt. I would recommend anyone to do this course.

I attended and completed the MHFA training in May 2024 with Annie Litchfield and found it to be incredibly interesting. Annie’s approach was friendly and constantly kept all the trainees involved and entertained. I found there is so much awareness on mental health however this training provided a lot more depth and insight into the sign posts and support available. I would definitely recommend this training.

Annie had an open approach to questions throughout the length of the course and explained the content perfectly. This helped with guidance regarding the participants experiences and knowledge sharing. The course size and timing was perfect with good engagement from participants.

I would recommend.

I attended a mental health one day course, Annie our trainer was amazing from when I got there guiding me into a car park place in the rain, the building and office was beautiful the course was delivered in such a great informative way and I learnt so much to take back to my workplace, plenty of drinks and snacks offered, lunch was really nice and the day went so quick.
Thank you Annie and the team for such a lovely day.

This was an intense course over 4 half days, although there was a lot to learn Annie and Tayla kept a good pace and I enjoyed the balance of instruction, interaction and discussion. Annie & Tayla were mindful of the content and advised, pre subject, of sensitive subjects, that we might want to abstain from. The course gave some great advice on questions to ask and how and when to use empathy compassion and advice.
I found the course insightful and I feel much more comfortable in my approach towards colleagues and friends alike, that might be struggling with their mental health. I also learnt some useful practice to ensure my own mental health is safeguarded.

Overall I would highly recommend this course to any company, to ensure there is more understanding and compassion shown to anyone suffering from Mental Health challenges.

I had the pleasure to attend training delivered by Annie. The delivery has been superb and the trainer’s practical knowledge makes this learning something I can take away and start applying in my daily job.
The course has been interactive and inclusive, allowing neurodivergent people like myself feel welcomed and at ease, making the learning experience enjoyable, not endurable. The materials have been based on the needs of my organisation and provide great support to my managerial role.

A fantastic refresher session for Mental Health First Aiders.
A brilliant trainer, who listened and allowed for all kinds of experience to support the course.
I would recommend MHFA training for anyone, and Loates were brilliant.

We are a national charity and were looking for bespoke initial management training, carried out online, for first-line managers and those we thought would be likely to move into a managerial role. We trialled Loates HR who designed a programme according to our needs, carried out over three hours every month for 10 months by the very knowledgeable and always positive and engaging, Annie.

The programme was very thoughtfully arranged, and the SMT also participated in the programme separately, to sense check the input but also to refresh some of our long lost knowledge.

Annie was excellent, always held the attention of participants, introduced participatory elements to engage the students and explored existing knowledge and experience.

The content was also first class with lots of great practical learning, linked to contemporary practice, that was always captivating.

I would highly recommend Loates HR and Annie for training and we will certainly continue our training and the relationship we have built with the team

One of the best presented course I have attended in a long while. Annie’s delivery of the course was brilliant, informative and engaging and definitely not PowerPoint heavy 🙂

I attended this training course to support my progression into a new role. The trainer Sarah was fantastic, and her knowledge is impressive. The course felt very relaxed and and interactive.
Great training, I’d highly recommend.

Thanks to the superb ongoing training undertaken by Annie Litchfield (MCIPD) at Loates Business Solutions Ltd. Our senior leadership team have found the management development programme to be of real benefit already, and we’ve only just completed session number two! Annie has a brilliant, involved and fun way of making you think on many levels, bringing multi-tiered benefits to the management of the business and leaving no stone unturned when it comes to addressing possible difficult self analysis. The structure of the training also fits perfectly with our own Esker philosophy of always looking to establish a positive-sum growth in all areas of the business and beyond! I’m already looking forward to the next one ?