Managing Grievances

From £715 for up to 12 delegates

What IS a grievance? Sometimes they can be obvious other times hard to spot. It’s a concern, problem or complaint that an employee raises with their employer. Grievances can sometimes take on a life of their own, and positions become entrenched. We think the key is to not let things escalate, and where possible (and if appropriate) have an honest conversation to understand and listen to the employee’s concerns. Often managers shy away from this worries they will say the ‘wrong thing’. Our course will show you exactly how to do that and in turn save you, your employees and your managers time, stress and the cost of dealing with these.

Clear

Overview

What IS a grievance? Sometimes they can be obvious other times hard to spot. It’s a concern, problem or complaint that an employee raises with their employer. Grievances can sometimes take on a life of their own, and positions become entrenched. We think the key is to not let things escalate, and where possible (and if appropriate) have an honest conversation to understand and listen to the employee's concerns. Often managers shy away from this worries they will say the 'wrong thing'. Our course will show you exactly how to do that and in turn save you, your employees and your managers time, stress and the cost of dealing with these.

Learning Outcomes

Course Content

Resources Included

We will provide you with our bang-up-to-date handout and template pack. Prepared by the experts from Loates Management Training and our sister brand Loates HR Consultancy, these fully editable Microsoft Office documents will save you hours of research and typing pain once you return to your workplace.

Delivery Options

Format

We love meeting all our clients face-to-face and getting to strut our stuff in the classroom with our whiteboards, tech, fab lunches, copious amounts of coffee and biscuits and lots of chatter. And we've got great in-house training facilities, all based at a historically interesting and beautifully located World Heritage site.

However, due to all that Covid-19 malarkey we've also become rather good at delivering our training online. Our virtual courses still have the discussions and exercises that we would have had in the classroom,  just slightly adapted and tailored to meet the online environment. These online sessions offer outstanding levels of flexibility, cost effectiveness, and efficient use of employee time.

So, even though we're now resuming our usual classroom based training post-lockdown, we've decided to keep offering online delivery as an option for all our courses.

Each approach has different pros and cons, so we're happy to deliver in whichever format works best for you.

Find out more about our delivery formats...

Duration

Likewise, we know that training is a cost both in terms of time and money, so we also offer all our courses in a range of lengths, so that you can better match the level of investment to your needs.

Our two hour courses will give you a great overview. You will get the chance to learn the the key concepts as well as some ever practical applications of the learning back in the workplace. Our half day courses will expand on this with additional opportunities for discussion and exercises. For a deeper dive into the topic, choose our full day courses, with case studies and group work to share best practice.

As ever, all of our courses have a pragmatic approach, regardless of length. Whether you are attending a bite-sized two hour session or the full day, you will leave with some practical tips on how to implement the ideas back in your workplace. This, combined with some pre and post course learning opportunities means that you can be reassured that whatever session you choose you will have moved your knowledge and skills further.

Pricing Options

Super simple and transparent pricing.

You buy the whole training course for a single fixed price, then put as many delegates as you want on it up to the maximum.

Standard Premium
Half Day Online £510 £715
Half Day Classroom £600 £840
Full Day Classroom £1080 £1510

The standard and premium price bands reflect how technical or specialised a given course is, and consequently the level of expertise required to deliver it.

These prices are for up to 12 delegates. To ensure a high quality experience, online sessions require at least 2 delegates, and classroom sessions at least 6.

For even more cost effective training, combine any 6 courses to form a programme, and you'll get them for the price of 5!

Bundling Options

Can't decide which of our management training courses would best benefit your business? Well, why not consider a programme of courses?

We've specially selected various off-the-shelf combinations that we think would benefit particular types of employees and job roles.

Or alternatively, you can just pick & mix any of our courses to create your very own customised management training programme.

And what's more, by choosing a programme of 6 courses, you'll get them for the price of 5!

Find out more about our bundling options...

Customisation Options

The management training courses and programmes listed here on our website are just a starting point to give you some idea of the kinds of things we can do. We can also work with you to fully align our existing course content with your company processes and objectives, or even come up with entirely new courses. We all about flexibility here, so if you'd like programmes with more courses, repeating programmes, hybrid online/classroom programmes, or something even more bespoke, just let us know.

We don't see our goal as simply delivering training, but rather as effecting real meaningful change within your business. Since a number of our trainers also work within our sister brand Loates HR Consultancy, we're used to working with our clients to help practically deliver the things we talk about during our training sessions in actual real-world scenarios. And we can help you with that too.

So, we can also supplement our training with followup support and mentoring from experienced practitioners to ensure that your course delegates are able to successfully apply their new skills and knowledge once they return to the workplace.

Just get in touch if you'd like to discuss these options further.

Find out more about our customisation options...

Duration

Full Day, Half Day, Two Hours

Format

Classroom, Online

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