Managing Conflict

From £842 for up to 12 delegates

Are you the peacemaker in your organisation? Are you the person often called in to negotiate a truce. Do you want to understand conflict resolution strategies and techniques? Our managing conflict programme will provide you with the know-how to channel your UN peacekeeper skills.

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Overview

Managing change looks at how managers can support their team through change, and their responses to change. We also explore conflict and the different approaches to managing this. And the energy that leaders need to bring to the change process.

In the afternoon, a practical and hands-on case study brings to life managing a redundancy process within a business. From the initial announcement and how to structure this, defining who is in the selection pool, identifying the selection criteria to scoring those at risk. Naturally there will be some curve balls, as in any real change scenario and you will navigate these in real time during the workshop.

Course Content

The course covers:

  • Managing change and the responses to change
  • Describe different techniques for feedback and adapting your communication style
  • Dealing with conflict within the workplace
  • Legal and practical background to redundancy, its purpose and implications
  • Redundancy selection criteria and fairness
  • Communication during redundancies, informing and consulting your workforce: the legal requirements

We will work through case studies based on real-life examples to help you make the right decisions in these difficult situations.

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Duration

Full Day, Half Day, Two Hours
Format

Classroom, Online

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