Handling Difficult People and Situations
Monday 5th November, 08:00 - 10:30£5.55
Often we perceive that dealing with people or situations will be difficult. Today's event explores why this is the case, provides tools and techniques to change our thinking and improve communication, and discusses how these approaches might be applied to common workplace scenarios.
The event will be split into two sessions, covering both underlying theory and practical application, each presented by a training specialist in that area.
Theory & Techniques
- Types of difficult people and situations
- Stephen Covey’s Emotional Bank Account
- Thomas and Kilmann approaches to conflict
- Common workplace scenarios
- Consequences of inaction
- Best working practices
|Parking||Free on-site and on-street parking|
|Refreshments||Hot drinks and breakfast pastries provided|
Shona has been running Neish Consultancy, a Leadership Training and Coaching Company since 2011 and has over 20 years’ experience in a Global Blue Chip Company designing and delivering training and organisation interventions. Her interactive and fun style encourages a great learning environment and her interventions are results focused, bringing to the fore her own knowledge and that of her participants. Learning is always implemented by discussions on how to implement learning in a practical way back in the workplace ensuring that the leaders behaviour becomes embedded in their day to day life. By being results focused, client achievement is Shona’s priority.
Sarah is the founder and lead trainer of LoatesTraining, which provides practical HR & employment law courses for business owners and managers. She is also is the founder of 5-star rated HR consultancy LoatesHR, and a practising senior HR consultant with over 20 years of experience across a wide range of company types and industry sectors. Sarah's considerable personal hands-on HR expertise allows her to adopt a practical and business-focussed approach within her training. As a result, she is able to bring theory to life with numerous interesting real-world examples, and show you the best ways to effectively deal with the types of tricky HR and employment law issues that you're actually likely to face in practice. And since Sarah is a current CIPD trainer, and has also taught at several local universities, she knows how to deliver engaging courses that fully involve participants through practical exercises, case studies, and Q&A sessions. No ‘death by PowerPoint’ here.