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TASTER: Handling Difficult People and Situations

Monday 5th November 2018, 08:00 - 10:30

Difficult people training, Derby, Nottingham, East Midlands


Tickets are not available as this event has passed.

SPECIAL OFFER! Try before you buy!

We know that training is a big investment for SMEs, and so choosing a suitable provider can consequently seem quite a gamble if you aren't already familiar with the quality of the trainers that will be delivering it.

That's why we're running this seminar as a no-risk 'try-before-you-buy' taster event to showcase what we can do.

We want to highlight the types of topics we deal with, let you see in person exactly how knowledgeable and experienced our trainers are, and demonstrate how good they are at being able to deliver complex information in an accessible and entertaining way.

So, yes, you've read the price right, on this occasion we're charging a nominal fee of only £5.55 !

And that includes refreshments!

What have you got to lose?

Come and see for yourself exactly how we can help you.


Often we perceive that dealing with people or situations will be difficult. Today's event explores why this is the case, provides tools and techniques to change our thinking and improve communication, and discusses how these approaches might be applied to common workplace scenarios.


The event will be split into two sessions, covering both underlying theory and practical application, each presented by a training specialist in that area.

Theory & Techniques

  • Types of difficult people and situations
  • Stephen Covey’s Emotional Bank Account
  • Thomas and Kilmann approaches to conflict

Practical Application

  • Common workplace scenarios
  • Consequences of inaction
  • Best working practices


08:00Networking & refreshments
08.30Shona Neish explains underlying theory & techniques
09:30Sarah Loates discusses common workplace scenarios


ParkingFree on-site and on-street parking
RefreshmentsHot drinks and breakfast pastries provided


This event will be co-presented by Shona Neish from Neish Consultancy and Sarah Loates from Loates HR Training.

Shona Neish

Shona has been running Neish Consultancy, a Leadership Training and Coaching Company since 2011 and has over 20 years’ experience in a Global Blue Chip Company designing and delivering training and organisation interventions. Her interactive and fun style encourages a great learning environment and her interventions are results focused, bringing to the fore her own knowledge and that of her participants. Learning is always implemented by discussions on how to implement learning in a practical way back in the workplace ensuring that the leaders behaviour becomes embedded in their day to day life. By being results focused, client achievement is Shona’s priority.

Sarah Loates

Sarah is the founder and lead trainer of Loates HR Training, which provides practical HR & employment law courses for business owners and managers. She is also is the founder of 5-star rated HR consultancy Loates HR Consultancy, and a practising senior HR consultant with over 20 years of experience across a wide range of company types and industry sectors. Sarah's considerable personal hands-on HR expertise allows her to adopt a practical and business-focussed approach within her training. As a result, she is able to bring theory to life with numerous interesting real-world examples, and show you the best ways to effectively deal with the types of tricky HR and employment law issues that you're actually likely to face in practice. And since Sarah is a current CIPD trainer, and has also taught at several local universities, she knows how to deliver engaging courses that fully involve participants through practical exercises, case studies, and Q&A sessions. No ‘death by PowerPoint’ here.


Monday 5th November 2018
08:00 - 10:30
Event Categories:
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770 London Road
Derby,DE24 8UT
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Loates HR Training
Neish Consultancy
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